Early interventions prevent a bottleneck from happening, saving this company millions of dollars
Our client is one of the worlds biggest multinational, multi-product electronics manufacturers with call centers around the world.
Failures in the backend systems led to expensive spikes in volume of calls at their call-centers, thereby creating a bottleneck.Each call to the call center is a cost to the company. Given that they literally have millions of users, one back-end problem can easily generate $100,000s in call center costs.
We built a custom integrated analytical application that monitors calls and, combining artificial intelligence with control charts, provides early warning of problems.
Rapid response avoids problems leading to higher customer satisfaction.
Early interventions prevent the bottleneck from happening, saving this company millions of dollars and an early fix means that fewer customers experience the problem to begin with.
Problems in backend systems can lead to 10,000s of calls in just hours
Monitoring application that combines AI with Control Charts provides rapid detection
Millions of dollars saved in just the first 3 months.